Coop is not afraid of innovation. The e-shop was launched in 2020, it has been testing food dispensing boxes since last year, and automatic stores will be a big novelty for this year. Once normal opening hours have ended, the stores will become fully self-service, where no salespeople will be needed and which will run non-stop.
“The word self-service acquires new content. The concept of an automatic store is adapted to the needs of customers for whom the need to plan their purchases according to the opening hours of stores ends,“Says Lukáš Němčík, Director of the Development and Marketing Network, for E15.
The first automatic store will open in February in Strakonice, the next one should follow in Kaplice. Automation consists in the fact that the buyer enters the store “after closing” after verification through a bank identity (card) and a special mobile application. Then he buys and pays at the self-service cash register, and the receipt opens the door for him to exit. The store is to be monitored by cameras and staff will be able to monitor it remotely.
It will be possible to buy anything in the store, including alcohol, and the age will verify the bank’s identity. Only counters with meat and delicacies will be closed, instead Coop will offer more packaged food.
Coop acknowledges the inspiration of Scandinavian shops, where unattended shops have been operating on the same principle (and with the same identification) for several years. For now, he wants to open two modern stores, and if he proves successful, he can expand them to other towns and villages. Reconstruction of one costs about a million crowns