VTB voice assistant will help you check for fines

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The voice assistant will help users of the VTB Online application quickly check for traffic police fines and pay them. New functionality for the virtual assistant VTB is the first among Russian banks. Until the end of September, about 10% of the monthly audience of the voice assistant will use the service.

To complete an operation, the client needs to log into the VTB Online application and ask the voice assistant to check for fines. The assistant will prompt you to select a document to be checked, for example, an STS, a driver’s license or a decision number. The check will take less than a minute. When you re-access the virtual assistant, you no longer need to select documents: it will automatically save all the data. If the voice assistant detects a fine, it will offer to pay it off using a card or VTB account. Payment of the fine through VTB Online is free of charge.

“We strive to make it convenient for customers to make any daily financial transactions, wherever they are. VTB continues to develop its own virtual assistant because it believes that voice operations are the future. Today we have expanded the functionality of the assistant and launched a check of traffic police fines. Since the technical testing of the service in June, customers have already paid more than 250 fines for more than 110 thousand rubles, having completed more than 1,800 checks. In the future, we plan to display the most popular operations among customers in the voice channel. We expect that approximately 10% of the monthly audience of the voice assistant will use the new service by the end of September,” said the head of the digital business department, senior vice president of VTB Nikita Chugunov.

The voice assistant can advise clients on more than 1,700 topics, including opening and replenishing a Savings savings account, updating the VTB Online application, calculating income on deposits, etc.

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In addition to the VTB Online mobile app, the service skill is available in the Alice assistant from Yandex, which can be launched on any iOS and Android mobile device.




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