This move by the European Commission comes as a result of several complaints in national consumer protection entities that have been presented between 2021 and 2022, that is, as a result of the chaotic situation that occurred from January of last year, when Facebook announced the changes that would affect the data protection and privacy of WhatsApp users. Thus, although now the movement comes through the commission, several national agencies have already issued communications in this regard previously.
It is not, either, the first movement of the European Commission in this sense. The agency has already contacted Meta previously to request improvements in this regard, as a result of which the company has introduced certain improvements since then. However, European regulators consider that it is still not enough, that the terms of WhatsApp must be clearer so that they are understandable, without ambiguity, for European citizens.