Yandex Food will involve restaurants in the management of the service

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An industry commission on partnership issues will start working under the Yandex Food service. It will include representatives of shops and restaurants that cooperate with Food, as well as experts from the restaurant business and retail and members of professional associations, including the Federation of Restaurateurs and Hoteliers. The task of the commission will be to ensure transparency in the interaction between Yandex Food and its partners.

The industry commission, in particular, will resolve disputes – if any of the Food partners have them. For example, you can contact her to challenge the disconnection from the service. Also, shops and restaurants cooperating with Food will be able to address the commission with any questions regarding the current rules of the service: from the principles of rating establishments to the requirements for describing dishes and goods.

The consideration of the principles governing the work of the platform with partners will be handled by the Openness Committee of the Advisory Council for the Development of the Yandex Ecosystem. If the commission considers that a particular rule needs to be improved or there is no suitable rule yet, it will be able to bring the issue to the discussion of the committee.

“We are convinced that it is necessary to develop services together with market participants and taking into account their interests. Therefore, Yandex Food is creating a fundamentally new mechanism – an industry commission. It will allow restaurants and shops to be involved in making important decisions and make our interaction more transparent,” said the head of Yandex Food. Roman Maresov.

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The sectoral commission will begin work before the end of summer. The basic composition of the commission and the rules of its work will soon appear on the Yandex Food website; You can apply to join there. Representatives of stores and restaurants that have been cooperating with the service for more than a year, process more than 30 orders per week, have a rating of at least 4.8 and do not have serious complaints from customers and couriers will be able to enter the commission.

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